Assistant General Manager

Job Overview

The Assistant General Manager is an active supporter of the community vision and philosophies and First Service Residential’s commitment to client, staff and community. As a result of job performance, the Assistant General Manager will promote client retention, employee retention, and the advancement of the client in terms of its image, visibility, and reputation. The AGM directly supports and reports to the General Manager.

$78,000.00/yr - $88,000.00/yr

$78,000 - $88,000

• Must be able to sit for long periods of time at the front desk/compliance desk with a pleasant disposition to greet clients and guests cordially.
• Must be calm and able to handle many functions at one time.
• Must be able to hear and speak in order to receive telephone calls and interact with clients.
• Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, goals and objectives.
• Meeting weekly (or as requested) with the General Manager.
• Participate in reviewing association policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• In the General Manager absence, ensure all board documents and packets are prepared in accordance with governing documents and Civil Code, posted and delivered properly.
liOversee the rental program of Club Brookside.
• Assist in annual budget preparation and ensure adherence to association budget.
• As requested takes a leadership role with Capital and Reserve projects.
• Assist in the implementation of the stated priority goals/issues and business plans of the Board.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Recommend, develop and roll-out any programs or initiatives which would increase operational effectiveness, efficiency and cost reduction.
• Assist in managing all agreements to ensure that they are executed and implemented appropriately and that the financial obligations are accurately recorded.
• Management and oversight of Door King Software and programming for resident gate access.
• Management and oversight of all Gate and Camera functionality.
• Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations.
• Weekly Compliance Drives / Inspections.
• Oversee code compliance and enforcement and ensuring policies are properly implemented and proper records are maintained and attend all Disciplinary Hearing Committee meetings.
• Oversee all architectural application and attend all Design Review Committee meetings.

• Proficient in English.
• Excellent general math skills.
• Certified Community Association Manager preferred. Valid California Driver's license including State mandated vehicle insurance.
• Demonstrate effective communication skills consisting of verbal, written and listening skills.
• Excellent customer service background/skills and maintain a positive, can‑do attitude.
• Must be able to attend and actively participate in evening meetings as required.
• Must be knowledgeable and adept with computer programs needed for specific position.
• Must have minimum typing speed of 30 WPM.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred.
• Requires driving; must have a valid driver's license and state mandated vehicle insurance.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.

• High school diploma or equivalency required. College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Experience in HOA management preferred.
• CMCA credential a plus.

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages;
  Reach with hands and arms.
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of…