Sales BDC Representative

Overview

Reports to Sales Operations Manager, Sales Managers.

About Mataga of Stockton:
Established in 1980, Mataga of Stockton Buick GMC Cadillac has served Stockton and the greater San Joaquin Valley for over 30 years. Family owned and operated, the core values are represented by every Mataga Team Member. As the preferred GM Certified Franchise Dealership, we strive to provide our customers with the assistance they may need. Our Sales, Customer Care and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for.

We are located in the Stockton Auto Mall at 3261 Auto Center Circle, Stockton, CA 95212.

Position Schedule
:
Full time job, 5 days a week, 8 hours per day.

Job Conditions
:
Mainly an office setting; some time outdoors; majority indoors in air-conditioned areas.

• Following and maintain relationship with former customers
• Monitoring and contacting internet leads
• Phone calls throughout the day of incoming and outbound calls
• Determining each customer’s vehicle needs by active listening
• Learning, understanding and following call and email scripts
• Setting, confirming and following up on appointments
• Performing survey with customers
• Other duties as required
• Assisting and working alongside the Sales team
• Speak to in-market consumers to evaluate vehicle wants and needs
• Discuss available vehicle in each segment
• Ask investigating questions to understand customer’s wants and needs best
• Assist consumers in selecting vehicles that will fit their lifestyle
• Assist consumers with loan application, if necessary
• Assist consumers with trade-in questions / offers as necessary

• To be able to track record in customer service and/or sales; BDC/internet automotive
• Excellent customer service and communication skills
• Ability to establish rapport and build relationships to ensure repeat customers
• Strong multi-tasking and organization skills
• Professional appearance and demeanor
• Passionate about the automotive industry and new vehicles in general
• Familiarity with the new makes and models available today
• Computer Savvy with the ability to manage multiple applications at once
• Flexibility in scheduling, including weekends and holidays
• Desire to help others and assist them in reaching their goals
• Communications And Interpersonal Skills
• Must have excellent written and oral communication skills
• The ability to maintain a positive, good-natured attitude is essential
• Comfortable with interacting with customers, speaking on a public address system, and using automotive computer systems
• Ability to read and comprehend instructions and information
• Ability to meet company’s production and quality standards

Mataga of Stockton
3261 Auto Center Circle
Stockton, CA 95212

• High school diploma or equivalent
• Driver’s License
• Sales License (Or can be obtained upon hiring)