On-Call Gate Attendant

• Base Pay $16.90 / Hour
• Job Category Gate Attendant
• Industry Gated Community, Golf Clubs, HOA
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Join our team in beautiful Hidden Valley Lake! We are an HOA nestled in affordable, southern Lake Co, CA with over 3100 homes and 6,000 residents. Enjoy our 102 acre lake, private pool, over a dozen recreation areas, horse stables, and a semi-private award winning 18 hole golf course and our Greenview Bar and Grill.

As one of the first points of contact for residents, guests, vendors, contractors, and public agencies, the Gate Attendant serves as a representative of the Association and is expected to provide exceptional customer service at all times. Professionalism, courtesy, diplomacy, and effective communication are essential components of this role. Employees are expected to create a positive first impression of the Association while consistently enforcing policies, procedures, and access control requirements.

The Gate Attendant is responsible for controlling vehicular and pedestrian access to the Hidden Valley Lake Association (HVLA), ensuring that Association roads, facilities, and amenities are accessed only by authorized individuals. This position serves as the primary communications and access control point for Security Department operations by screening visitors, processing guest authorizations, receiving and documenting resident and property owner calls, dispatching patrol personnel when appropriate, and assisting with emergency response and community service activities.

• Greet and screen incoming vehicle and pedestrian traffic pursuant to standard operating procedures.
• Screen and log incoming telephone calls, log and handle complaints, refer requests for assistance to the appropriate Department or agency when necessary, and dispatch patrol personnel to calls for assistance within the community via two-way radio.
• Perform computer data entry pursuant to standard operating procedures.
• Document and maintain logs, records of gate activities, and incident reports as required.
• Telephone for fire, medical, and law enforcement assistance as required.
• Maintain confidentiality of all records, incidents, and crimes.
• Investigate and submit oral/written incident reports as service assignments dictate, ensuring accuracy, thoroughness, clarity, and timeliness.
• Oversee gate and computer operations pursuant to standard operating procedures.
• Provide assistance whenever possible, within the limitations of authority and resources, to public agencies possessing legal jurisdiction or capability of providing assistance. In the event of criminal activity, initiate citizen arrests and/or alert victims to the availability of local law enforcement officials.
• Submit reports as assignments require with accuracy, clarity, a timeliness, and follows up to ensure service quality and client satisfaction.
• Communicate and coordinate directly with Department personnel, inter-company departments, public agency, and law enforcement agencies via two-way radio.
• Ensure proper accountability, maintenance, care, and cleanliness of Department computers, equipment, gate apparatus, facilities, and gate plaza areas.
• Attend organization and Department safety/training meetings.
• Testify in court and Association Hearing proceedings as required.
• Prepare and submit oral and written reports and recommendations to the Director of Security Services.
• Confer with representatives of local government to ensure cooperation and coordination of organization activities with law enforcement and public safety agencies.
• Confer with representatives of management to enforce policies and determine need for programs.
• As an agent of the corporation, enforce the Association’s Covenants, Conditions, & Restrictions, polices, rules, regulations, procedures, Board Resolutions.
• Deny vehicle and pedestrian entry into HVL, should the party fail to establish legitimate justification or rightful authority to enter.
• Photo r’s guest and venders entering HVL and ensure that person(s) are authorized entry per Gate Access Policy.
• Confiscate misused or expired HVLA Photo .
• Access property owner computer and hard files. Retrieve, add, delete, and modify information pursuant to standard operating procedures.
• Perform other duties as assigned

While this position does not directly supervise employees, the Gate Attendant is expected to demonstrate leadership, professionalism,…