Lead Monitor Rotating Shift

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org .

PAY RATE: $20.90 - $22 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Lead Monitor I will arrange, coordinate, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor I shall act as mentor for the assigned shift of Monitor staff, provide Safety Training to the Monitor staff, and provide ongoing safety oversight for the assigned shift. The Lead Monitor I performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.

Driving ability preferred.

The Lead Monitor I will arrange, coordinate, and oversee the Monitors’ efforts to provide security of the program premises, and safety for program clients, visitors and employees. The Lead Monitor I shall act as mentor for the assigned shift of Monitor staff, provide Safety Training to the Monitor staff, and provide ongoing safety oversight for the assigned shift. The Lead Monitor I performs Monitor duties on behalf of program clients/participants, as well as leading and training Monitors.

Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe assigned shift during the week.
• Reinforce VOALA Monitor Training in shelter procedures, safety, and security expectations.
• Oversee safety practices, provide ongoing safety leadership.
• SHELTER ENTRANCE MONITORING:
  The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING:
  Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
• SHELTER SAFETY:
  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• As a non‑profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor.
• Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL…