Engagement Specialist

Engagement Specialists provide high-quality, client-centered services across the campus while ensuring a safe, clean, and supportive environment. This position plays a key role in building relationships with clients, engaging them in supportive conversations, and connecting them to essential resources and case management services. Duties include assisting in meal distribution, maintaining cleanliness in shared spaces, coordinating shower and clothing center services, and monitoring and assisting clients within shelter facilities.

Engagement Specialists are ambassadors of compassion and stability, helping clients navigate available resources and move toward self-sufficiency.

• Mission-Driven Leadership – Be at the heart of an organization dedicated to serving the most vulnerable.
• Strategic Influence – Shape policies and initiatives that uplift lives and drive systemic change.
• Collaborative Environment – Work alongside a passionate team, community partners, and dedicated stakeholders.
• Sustainable Impact – Lead an organization committed to long-term solutions for housing, healthcare, and social support.

• Facilitate enrollment of uninsured clients into appropriate health benefits, promote available health services and programs, and actively engage clients in managing their own care in a capacity aligned with community health worker functions.
• Utilize a trauma-informed and strengths-based approach to engage clients, ensuring interactions promote safety, trust, and empowerment.
• Proactively remind and encourage clients to attend scheduled case management appointments, support groups, and skill-building workshops, fostering consistent participation and connection to supportive services.
• Engage with clients daily to build rapport, identify needs, and assist them in accessing available services, employment opportunities & trainings to support their transition toward housing stability and self-sufficiency. Educate clients on the range of resources and programs offered by the organization, including shelter, food, clothing, and case management.
• Connect clients with case management and other internal or external resources to support their progress toward housing stability and self-sufficiency.
• Provide support and assistance to clients in shelter and program facilities in a professional and compassionate manner.
• Monitor client activities to ensure safety, security, and compliance with program guidelines.
• Conduct regular facility rounds (at least every 30 minutes) to maintain safety and cleanliness and ensure clients follow house rules.
• Complete daily shift logs, communication logs, and other required documentation accurately and in a timely manner.
• Conduct safety and security checks during client admission and as needed throughout the shift.
• Assist in the coordination of daily operations, including meal distribution, laundry, showers, and clothing center activities.
• Maintain facility cleanliness, including common areas, linens, and surrounding outdoor spaces.
• Make referrals to alternative shelters or community resources when program beds are unavailable.
• Accurately record client information and service interactions in databases and systems.
• Attend and actively participate in team meetings, staff training, and other required sessions.
• Complete all mandatory training (in-person and online) within required timelines.
• Check and respond to work emails daily to stay informed of organizational updates and client needs.
• Report all incidents as they occur to ensure consistent and accurate documentation in accordance with agency procedures.
• Foster an inclusive and respectful environment that upholds the organization’s values of dignity,…