Patient Care Co-Ordinator; Medical Receptionist

Patient Care Co-Ordinator (Medical Receptionist)

Due to promotion, we are seeking to recruit a Patient Care Co-Ordinator (Medical Receptionist) to offer general assistance to the Practice team and project a positive image to patients and other visitors. To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way and to undertake a variety of administrative duties to assist in the smooth running of the practice.

Work pattern : 15 to 20 hours per week Monday, Tuesday, Wednesday and Friday - shift patterns between 7.45 am and 6.30 pm. Flexibility needed to cover staff absences.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Covering for holiday and sick leave absences when needed

To attend staff and team meetings as necessary.

To provide reception cover for extended hours opening and Thursday afternoons as and when needed.

We are a busy and well organised, semi-rural GMS practice in the Staffordshire Moorlands. We are a long established, friendly practice with a very enthusiastic, highly trained and efficient team who are all committed to providing the best possible care for our patients. The surgery is in a purpose built Primary Care Centre with a list size of 10,800 patients.

MAIN DUTIES AND RESPONSIBILITIES

To have a thorough knowledge of all practice procedures.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and process appointment requests for today and future appointments from patients by telephone and in person in line with the Care Navigation protocol.

Using own judgement and communication skills ensure that patients with no prior appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Deal with home visit requests, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Print out brief summary including present prescriptions and last five entries off computer.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Processing and distributing incoming (and outgoing) mail.

Deal with Net Account as appropriate.

Photocopy as requested.

Action repeat prescription requests via EPS. If urgently required ensure that these are ready by the same afternoon/following day.

Hand out completed repeat prescriptions to patients and check names and addresses.

Record patient deaths on computer and inform all practice members via email.

Advise patients of relevant charges for private (non General Medical Services) service, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Process patients change of address - computer data and medical records.

Patient notes and correspondence:

Retrieve and re-file medical records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc. are filed promptly and in the correct electronic records.

Ensure Lloyd George records are kept in good repair with all necessary information on the outside cover is clearly visible.

Ensure that all new patients are registered onto the computer system promptly and accurately.

Be able to cover all reception positions as necessary.

Attend monthly Staff and bi monthly Clinical Governance meetings

Provision of refreshments for staff and other visitors as required, keeping the kitchen area clean and tidy.

Undertake any additional duties appropriate to the post as requested by the Partners, Practice Manager or the Office Supervisor.

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

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