Office Manager and PA

Location: Stoke-on-trent

Office Manager and PA, Executive Support

Office Manager, PA
Stoke-on-Trent
Permanent
£31,000-£33,000

Your new companyA well established organisation in Stoke-on-Trent is seeking a dedicated and proactive Permanent Office Manager and PA to support senior leadership and ensure the smooth day to day running of operations. This is an excellent opportunity to join a professional, mission driven environment where organisational excellence, service quality, and positive team culture are highly valued. You will play a key role in providing executive-level support and overseeing front-of-house and office operations.
Your new roleAs the Office Manager and PA, you will provide comprehensive support to senior leadership, including diary coordination, inbox management, meeting preparation and briefing support. Your responsibilities will span executive assistance, people management, office coordination, and governance support.
Key duties include:Executive PA Support

• Managing senior leaders' diaries, email communications, and appointments
• Preparing briefing papers and supporting documents
• Coordinating meetings, preparing agendas, and taking accurate minutes
• Supporting governance activities, including board and committee administration
• Assisting with external enquiries, complaints handling, and stakeholder communications

Office & Facilities Management

• Ensuring the reception area and office spaces are welcoming, professional, and fit for purpose
• Overseeing room bookings, meeting spaces, and equipment requirements
• Coordinating office systems, processes, and information management

Team Leadership

• Managing the day to day rota and responsibilities of reception/front of house staff
• Overseeing recruitment, induction, training and development
• Conducting regular supervision, performance conversations and appraisals

This is a dynamic and varied role and would suit someone who enjoys balancing executive level support with hands on operational management.
What you'll need to succeedTo thrive in this role, you will need:

• Proven experience as an Office Manager, Executive Assistant, Personal Assistant, or similar senior administrative role
• Strong organisational, interpersonal and communication skills
• Confidence managing a small team and coordinating office functions
• Experience preparing agendas, attending high level meetings and producing accurate minutes
• Ability to work with discretion, sensitivity and professionalism
• Strong IT literacy and ability to manage multiple priorities
• A proactive, calm and solutions focused approach

Experience supporting senior executives or boards, and familiarity with HR or governance processes, would be an advantage.
What you'll get in returnYou will receive a competitive salary and a comprehensive benefits package aligned with the permanent nature of the role. This includes:

• Generous annual leave entitlement
• Pension scheme participation
• Opportunities for professional development
• Flexible working arrangements depending on business needs

You will also benefit from joining a supportive and collaborative organisation where your contribution has a visible and meaningful impact on daily operations and senior leadership effectiveness. #