Administration Assistant - Band 3

Administration Assistant - Band 3

The closing date is 26 February 2026.

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

We currently have a vacancy for a Team Administrator within our Children's Speech and Language Therapy Service Admin Team at Bentilee Neighborhood Centre, Stoke-on-Trent.

• Provide a full range of administrative duties as required by the Speech and Language Therapy Team.
• Manage and prioritise own workload to meet specific deadlines.
• Participate in the induction of new Admin Assistants.
• Answer the telephone as first point of access, dealing with queries to the service from parents and other professionals.
• Ensure confidential and efficient administration support, including typing and uploading documents onto Rio, and accessing LEA Hubs.
• Input onto electronic diaries for the Speech and Language Therapists.
• Process referrals and determine the appropriate professional to send on to, following established protocols.
• Make appointments for patients and carers.
• Input patient information into the electronic patient records system, update records, and book or change appointments.
• Provide support to other Admin Assistants in dealing with telephone enquiries.
• Exercise judgement when dealing with parent enquiries, including passing complaints to senior colleagues.
• Make bookings and cancellations for meeting rooms and training places.
• Raise purchase orders for goods and services and receive goods on the e‑procurement system.
• Contribute to the collection and inputting of data required to support service outcomes, maintaining and auditing spreadsheets.

Additionally, the post holder will maintain electronic diaries, manage phone and email enquiries, and provide general non‑clinical guidance to parents and other professionals. They will also assist with incident reporting, document design, and support the team in clinical audits.

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke‑on‑Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity.

Please note, we may be required to close this vacancy early if we receive a high volume of applications. Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

• Good standard of general education including English at GCSE or equivalent level of qualification
• NVQ Level 3 Business Administration or Equivalent
• Evidence of further development/training

• Relevant experience in an administration support role, including dealing with telephone enquiries promptly
• Previous experience of data input
• Communication skills, verbal and written, with people from a variety of backgrounds
• Experience of using the Rio system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Midlands Partnership NHS Foundation Trust

£24,937 to £26,598 a year pro rata