Imaging Receptionist

Imaging Receptionist

The closing date is 02 March 2026

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

An exciting opportunity has arisen within the Imaging Directorate for enthusiastic and efficient individuals to join the team as an Imaging Receptionist.

This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills.

You will support the Imaging services- comprising of X-Ray, CT, MRI , Nuclear Medicine and Ultrasound.

This role is team based and also involves working independently.

We are looking for individuals who have excellent communication skills, hardworking, flexible and have experience of working within a team.

This is a fast paced environment where multi‑tasking and attention to detail are essential. Telephone / ICT skills are essential. You will be required to work on a rota which includes a variety of shifts including weekdays and weekends and cross site working including but not limited to County Hospital and the CDC. Flexibility, reliability and commitment is essential.

To provide a professional and welcoming front‑of‑house service for patients attending the Imaging Department, ensuring efficient administrative support and smooth departmental operations.

Welcome patients into the Imaging Department and assist them using the Imaging Computerised System. Patients may attend for X-Ray, CT, MRI, or Ultrasound.

Manage a high volume of emails and phone calls, providing timely and accurate responses.

Perform a variety of administrative tasks using a PC, including data entry and general office duties.

Utilise Microsoft Office applications as required for day‑to‑day administrative tasks.

Maintain a clean, organised, and professional Reception area at all times.

Liaise effectively with Modality Team Leaders and staff across the Imaging Department to support workflow and patient care.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across three sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford and the Clinical Diagnostic Centre in Hanley. we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

• Working Knowledge of Microsoft Office
• Good standard of Education - English and Maths
• Reception Experience
• Knowledge of Data Protection & Confidentiality
• Demonstrated ability to work effectively and flexibly within a team
• Demonstrated ability to provide excellent Customer service
• Proven ability to resolve high volume patient queries efficiently via phone, email, and face‑to‑face interactions
• Possess an awareness of the different medical imaging modalities
• Demonstrate strong attention to detail even when working under pressure
• Experience of handling complaints
• Accurate Data inputting

• Experience of working in a fast paced demanding administration environment
• Experience of handling large volume of telephone calls
• Knowledge of Imaging Services

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust