Imaging Receptionist

Overview

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. An exciting opportunity has arisen within the Imaging Directorate for enthusiastic and efficient individuals to join the team as an Imaging Receptionist.

This post offers an excellent opportunity for individuals wishing to gain exposure to a wide range of administration tasks along with customer service skills. You will support the Imaging services—comprising of X‑Ray, CT, MRI, Nuclear Medicine and Ultrasound. This role is team‑based and also involves working independently, providing a professional and welcoming front‑of‑house service for patients attending the Imaging Department, ensuring efficient administrative support and smooth departmental operations.

• Welcome patients into the Imaging Department and assist them using the Imaging Computerised System. Patients may attend for X‑Ray, CT, MRI, or Ultrasound.
• Manage a high volume of emails and phone calls, providing timely and accurate responses.
• Perform a variety of administrative tasks using a PC, including data entry and general office duties.
• Utilise Microsoft Office applications as required for day‑to‑day administrative tasks.
• Maintain a clean, organised, and professional Reception area at all times.
• Liaise effectively with Modality Team Leaders and staff across the Imaging Department to support workflow and patient care.

• Excellent communication skills.
• Hardworking, flexible and have experience of working within a team.
• Telephone/ICT skills are essential.
• Ability to work on a rota which includes a variety of shifts, including weekdays and weekends and cross‑site working including but not limited to County Hospital and the CDC.
• Flexibility, reliability and commitment are essential.

This is a fast‑paced environment where multi‑tasking and attention to detail are essential.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across three sites – Royal Stoke in Stoke‑on‑Trent, County Hospital in Stafford and the Clinical Diagnostic Centre in Hanley – we serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

In return we ask all of our employees to make a commitment to the values co‑created by staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.