Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Location: Stoke-on-Trent

We have a new Administrator position for a company based in the Stoke on Trent area, to support with booking and arranging vehicle deliveries/collections. This is a very customer-focused role, so you must be able to handle high volumes of calls. For the Administrator role, you will be reporting into the Administration Manager and we are seeking a confident individual who can support with customer queries and deal with various challenges.
 
Duties for the Administrator include:
 
Make outbound calls to book and arrange collections / deliveries
Deal with bookings and calls regarding vehicle returns
Arrange deliveries of new vehicles to customers and arranging collections to coincide with deliveries
Liaising with suppliers and dealers to receive updates and allow a full handover
Use of multiple internal systems
Taking incoming calls (high volume) and dealing with customer queries
Dealing with challenging situations and customer calls  Requirements for the Administrator:
 
Strong experience in an administrative and customer service role is essential
Candidates must have a driving licence
Must be computer literate - be able to use Microsoft Office, Outlook and CRM systems
Excellent communication skills
Be able to handle various phone calls and challenging conversations
Problem solving skills
Strong attention to detail

Hours:

Monday – Friday, 8:45 am – 5:30 pm
Salary:  £25,000 Per Annum
 
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region