Operational Support Officer

Operational Support Officer - Public Sector (Covering Stoke Family Court, and North Staffordshire Justice Centre where required) ST1 3BP

Pay: £12.86 per hour (rising to £13.25 after 12 weeks).
Hours: Monday to Friday, 9:00am - 5:00pm (37 hours per week) however some flexibility may be required.
Contract: Temporary, ongoing until October 2026 (with potential for extension).
Fully onsite

Are you an organised, detail‑oriented professional with excellent communication skills? We’re looking for an Operational Support Officer to join a busy Public Sector team based in the heart of Stoke
. Please note travel to other hearing centres within the local area, including Newcastle‑under‑Lyme will be necessary where required.

This is a fantastic opportunity to play an important role in supporting the operational delivery of a high‑quality service
, supporting the delivery of justice, both in and outside of court operations.

• Manage jury service tasks, including selection, deferral, reassignment, and attendance tracking, as well as processing related expenses and court fees
• Assist with listing and scheduling, ensuring efficient use of judicial time, responsiveness to urgent matters, and adherence to listing policies
• Provide dedicated judicial business support, such as diary coordination and administrative tasks, as locally required.
• Collate and organise court files and documentation
• Assist in ensuring proceedings run efficiently
• Record outcomes accurately and complete data entry tasks
• Communicate effectively with court users and senior stakeholders
• Handle case files, ensuring accurate data entry, secure information management, and compliance with retention and data loss protocols.
• General clerical work including completing standard forms, acknowledgements and receipting of court orders and warrants

• Excellent verbal and interpersonal communication skills
• Confident and professional demeanour
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office applications
• Flexible, reliable, and proactive approach to work

• Enhanced DBS check
• Three years of employment references

If you’re ready for a rewarding challenge and meet the criteria above, apply online today.