Patient Enquiry Specialist

Location: Cheadle

Job Title:

Client Care Coordinator

Location:

Cheadle
Salary: £28,000

Overview
We are seeking a highly professional and detail-oriented Client Care Coordinator to join our team within a private hospital setting. This is a pivotal role, responsible for delivering a seamless, discreet, and high-quality experience for clients from initial enquiry through to treatment. You will advise on treatments, costs and timescales.

Key Responsibilities

Deliver an exceptional, personalised client experience from first contact
Manage a high volume of enquiries with accuracy, efficiency, and professionalism
Coordinate effectively with clinical and administrative teams to ensure a seamless journey
Maintain meticulous client records in line with GDPR and clinical governance standards

About You

Proven experience in a fast-paced, client-facing or private healthcare environment
Exceptional communication skills with the ability to build trust quickly
Highly organised, with strong attention to detail and the ability to prioritise effectively
Professional, resilient, and confident handling sensitive situations
Soft sales / Account management
Comfortable working to targets or performance standards
Call Centre experience

This role is suited to individuals who take pride in delivering a premium level of service and thrive in a high-expectation environment.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy