Helpdesk Administrator

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for an organised Helpdesk Administrator with a passion for making a difference to others. You’ll be working full time, Monday - Friday, helping ensure the safe and smooth running of services for the people in our care.

Please note you will be joining our team on a fixed‑term contract.

At Cygnet, our perks go way beyond pension schemes and excellent professional development. You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. With us, you’ll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

You will be responsible for managing the administrative process of the day‑to‑day facilities management software across the portfolio. You will be responsible for ensuring the paperwork associated with all aspects of facilities management is correct and in order in accordance with the policies and procedures of the company.

• Log required works on the facilities management software on a daily basis.
• Ensure the correct quotes and approvals are received prior to logging on the software.
• Act as a key contact for onsite maintenance or site managers with any urgent queries.
• Assist with the administration/documentation required for out-of-hours works.

• Excellent organisational and planning skills.
• Outstanding communication and interpersonal abilities.
• Good verbal and written communication skills, including report writing.
• Competent with Microsoft Office.
• Attention to detail and accuracy.
• Confidentiality and adaptability.
• Excellent communication skills.
• Information gathering and monitoring skills.
• Problem analysis and problem-s… solving skills.

• Strong career progression opportunities.
• Expert supervision and support.
• Employee referral scheme.
• Pension scheme.
• Cycle to work scheme and employee discount savings.

Successful candidates will be required to undergo an enhanced DBS check. Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you’ll have the chance to make a real impact on patients, service users and their families.

If you care about making a difference – we want to talk to you.

At Cygnet, we’ve been changing people’s lives for more than 30 years – thanks to our wide range of high-quality health services. Our care is at its heart and wellness is our goal. We’re always set on positive, lasting outcomes.