Fleet Sales Administrator

Fleet Sales Administrator | Sales Administrator | Fleet Administrator

Location: Holdcroft Motor Group, Stoke-on-Trent

Salary: Circa £25,000 per annum

Working Hours: Monday to Friday: 9:00am – 5:30pm

We are looking for an organised and proactive Fleet Sales Administrator to join our busy Fleet Department at Holdcroft Motor Group. This is an excellent opportunity for an individual with strong administrative and customer service skills who enjoys working in a fast‑paced environment.

As a Fleet Sales Administrator, you will play a key role in supporting the sales process from enquiry through to vehicle delivery. You will liaise with customers, suppliers, and internal departments to ensure a smooth and efficient experience while maintaining high levels of accuracy and customer satisfaction.

• Prepare and process vehicle quotations for fleet customers
• Maintain regular communication with customers regarding orders and vehicle updates
• Provide excellent customer service via telephone and email
• Support the Fleet Sales Team with administrative tasks throughout the sales process
• Accurately process vehicle orders and associated documentation
• Liaise with manufacturers, suppliers, and internal departments to ensure timely vehicle delivery
• Maintain accurate customer and vehicle records
• Assist with invoicing and other sales administration duties
• Ensure all paperwork is completed accurately and in line with company procedures
• Manage multiple tasks and deadlines effectively

• Has previous administration experience, ideally within a sales or automotive environment
• Has excellent communication skills and enjoys speaking with customers
• Is confident preparing quotations and handling customer enquiries
• Has strong organisational skills and attention to detail
• Can manage a varied workload and prioritise tasks effectively
• Is proficient in Microsoft Office applications
• Works well independently and as part of a team
• Has a professional and customer‑focused approach
• Has excellent problem‑solving skills

• Supportive and friendly working environment
• Opportunity to join a successful and growing Fleet Department
• Ongoing training and development opportunities
• Career progression within Holdcroft Motor Group
• Employee benefits package

Holdcroft Motor Group is one of the UK's leading automotive retailers, committed to delivering exceptional customer service and building long‑term relationships with our customers. We invest in our people and provide a supportive environment where individuals can develop their skills, progress their careers, and contribute to our continued success.