Medical Receptionist

We are seeking a professional and organised Full Time medical receptionist at Potteries Medical Centre.

We have 2 positions available.

1) Monday to Friday - 8am to 1pm (start time not negotiable) 25 hours per week

2) Monday to Friday - 1pm to 6.30pm (finish time not negotiable) 25 hours per week

During periods of annual leave you may be asked to adjust your hours to help with cover in an afternoon and therefore flexibility is key.

Our ideal candidate would be able to work within a very busy reception team performing all elements of medical reception/admin, such as answering the incoming calls, prescriptions, actioning workflow from the GPs and nursing team, making appointments, chasing results, chronic disease recalls, referrals, typing letters etc..

You should be aware that the answering of telephones is very prominent in this role and you should be able to multi-task in a very busy environment and have an approachable and helpful manner and adhere to confidentiality at all times.

Experience of working in General Practice would be an advantage however, consideration would be given to all candidates with the appropriate administration, reception and particularly telephone experience.

Final date to receive applications is 13th June 2026. we may close the advert before this if we have a number of suitable applicants. Interviews will be held in June.

Please take note of the information regarding the telephones being a prominent part of this role in addition to undertaking admin work.

Responsibilities

• Greet patients warmly upon arrival and assist them with check-in procedures.
• Schedule appointments and manage the appointment calendar effectively.
• Handle incoming calls, addressing inquiries, and directing calls to appropriate staff members.
• Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
• Process patient registration forms and verify insurance information.
• Assist with billing inquiries and coordinate with the billing department as needed.
• Manage office supplies inventory and place orders when necessary.
• Collaborate with medical staff to ensure seamless patient flow within the clinic.

Qualifications

• Previous experience in an office or administrative role, preferably within a healthcare setting.
• Strong organisational skills with attention to detail.
• Excellent communication skills, both verbal and written, to interact effectively with patients and colleagues.
• Proficient in using office equipment (e.g., computers, printers) and familiar with medical software systems is advantageous.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• A compassionate approach towards patient care and a commitment to providing outstanding service.

We currently have a team of 8 receptionists/administrators, 2 GP partners, 3 ANPs, 1 Practice Nurse, 1 Nurse Associate and 1 HCA. We provide high quality general practice services to approximately 7400 patients in the Bentilee & Bucknall area.

A recent Our CQC rating is Good which we are striving to maintain and improve further.

We are an EMIS Web Practice using Docman 10x and Electronic Prescribing (EPS).

Purpose of the post

To provide comprehensive clerical and administrative support both to the Practice and the Practice Manager and all associated administration within the objectives set out by the GPs.

Offer general assistance to the practice team and project a positive image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner.
• Dealing with requests for…