Administration Support Executive

Administration Support Executive & Customer Service Coordinator

Salary: up to £32,000 per annum
Location: Stoke on Trent
Hours: Monday to Friday, 8:00am - 5:30pm, plus weekend rota (1 in every 3 weekends)

An exciting opportunity has arisen for a highly organised and customer-focused individual to join a busy and growing business. This role is ideal for someone who thrives in a fast-paced office environment, enjoys dealing with customers, and can confidently manage multiple tasks simultaneously.

As the first point of contact for customers, you will handle enquiries via telephone, email, messaging platforms and in person where applicable. The business serves a diverse customer base across the UK and internationally, making strong communication and administrative skills essential.

• Providing professional and friendly customer service
• Responding promptly to customer enquiries via telephone, email and messaging platforms
• General office administration and support
• Processing and inputting data accurately
• Generating business documentation and reports
• Managing customer accounts and maintaining strong client relationships
• Supporting advertising and promotional activities
• Freight forwarding administration and export documentation
• Following up sales enquiries and leads
• Processing sales orders and preparing customer quotations
• Producing pro-forma invoices and supporting invoicing activities
• Managing emails, scanning, filing and record keeping
• Assisting with general day-to-day office operations

• Strong office administration and customer service skills
• Experience processing sales orders and preparing quotations
• Excellent communication and interpersonal skills
• Good numerical and mathematical ability
• Strong attention to detail and accuracy
• Ability to prioritise workloads and work effectively under pressure
• Problem-solving skills with the ability to use initiative
• Competent IT skills, including Microsoft Office applications
• Ability to build and maintain positive working relationships
• Self‑motivated, proactive and highly organised

• Previous experience within logistics, exports or a similar environment
• Experience handling international customer accounts
• Knowledge of invoicing and pro-forma documentation