Administrative Assistant

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke Hospital Town Stoke-on-Trent Salary £25,272 per annum Salary period Yearly Closing 09/08/2026 23:59

At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

The role involves handling incoming and outgoing telephone inquiries, directing them to the appropriate departments or individuals. You'll be responsible for maintaining clear and effective communication with patients, their families, GP practices, carers, and the general public. The position requires generating and typing clinical correspondence following patient appointments, as well as performing other administrative typing duties to ensure accurate and timely documentation.

The main duties of the role are as follows:

• Receive, make, and manage telephone inquiries.
• Direct calls to the appropriate department or person.

Communication:

• Communicate effectively with patients, relatives, GP practices, carers, and the public.

Clinical Correspondence:

• Generate and type clinical correspondence following patient appointments.
• Perform general typing duties to ensure accurate and timely documentation.
• Maintain patient records with a high level of accuracy using the hospital’s system.

Referral Management:

• Log referrals from both internal and external sources promptly and accurately.

Mail Management:

• Handle both electronic and postal mail correspondence.
• Record, direct, and resolve queries and information securely and efficiently.

General Office Support:

• Provide administrative support for the daily operations of the Colorectal/ General surgery team
• Carry out a range of office-based duties to ensure smooth service delivery.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Key responsibilities include maintaining patient records with precision and using hospital systems to log referrals from both internal and external sources in a timely manner. You will also manage mail correspondence through both electronic and postal channels, ensuring that queries and information are recorded and directed securely and efficiently.

In addition, you will provide general office support, performing various administrative tasks to contribute to the smooth and effective running of the colorectal service.

Key Relationships

The post holder will interact with:

• All Directorate Management team members
• Medical and Nursing staff
• Administrative and Clerical staff
• Other Trust personnel, as appropriate
• External stakeholders relevant to the role or Division
• Patients and visitors, as required

Role Summary

The post holder is responsible for the accurate and timely typing of clinical…