Receptionist - PCC on-Trent

Role: Receptionist

Contract: Temporary

Salary: Weekday £12.71 and weekend £13.71, aligned with NHS Band 2/3 depending on experience

Location: Stoke-on-Trent

We are a busy, patient-focused Primary Care Centre dedicated to delivering high-quality healthcare services to our community. Our team is committed to providing compassionate care and ensuring every patient feels valued and supported.

We are seeking a friendly, professional, and highly organised Receptionist to join our front-of-house team. As the first point of contact for patients, you will play a vital role in creating a welcoming environment and ensuring the smooth running of daily operations.

• Greeting patients and visitors with warmth and professionalism
• Managing appointment bookings via telephone, online, and in person
• Handling patient queries and directing them to the appropriate services
• Maintaining accurate records and updating patient information systems
• Supporting clinicians and administrative staff with day-to-day tasks
• Ensuring confidentiality and compliance with NHS policies

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Confident in using IT systems (training provided for NHS software)
• Ability to remain calm under pressure in a busy environment
• Previous experience in a healthcare or customer service role is desirable but not essential