Data & Insights Assistant

Data & Insights Assistant, Fenton, Stoke on Trent, £25,000.00

Employment Type

Full Time, Permanent

12-08-2026

07-09-2026

Fenton, Stoke on Trent

Staffordshire

ST4 2NL

United Kingdom

On-site

Wholesale trade/import export

Admin and support

Excel functions (Power BI and advantage)

n/a

RKW Ltd is growing its E-Commerce team, with the appointment of an additional Data & Insights Assistant.

We’re looking for someone with a Commercial mindset, a head for numbers and experience with various Excel functions, with knowledge of Power BI an advantage, although BI training can be provided.

The role will be to assist this key business function with all administrative duties working cross functionally with other internal teams as well as liaising with customers as required.

Responsibilities:

• Proactively supporting eCommerce Data & Insights executive alongside the eCommerce Director(s) and National Account Managers with day-to-day account administration.
• Support in daily & weekly communications with internal teams.
• Set up, maintain & help analyse key reports & trackers on a weekly, monthly & quarterly basis.
• Open & monitor service tickets, to resolve catalogue and product issues, customer questions and item maintenance requests.
• Load promotional detail into the relevant app.
• Collect and organise data from customers.
• Monitor promotional activity, ensuring all promotional pages and banners are live, accurate, and functioning correctly.
• Additional ad-hoc duties as required by the business.

Requirements:

• 1-2 years of clerical/general office experience in a sales environment.
• A good understanding of Microsoft packages (Excel, Word, PowerPoint etc.)
• High attention to detail, with an ability to oversee and prioritize multiple projects and consistently meet deadlines.
• Excellent written and verbal communication skills.
• Capability to work both independently as well as in a cross-functional team environment
• A proactive approach and willingness to learn.

Ideal Attributes :

• Results-driven attitude; a self-starter who thinks and participates effectively, both independently and as part of a team.
• Strong verbal and written communication skills, ability to articulate views crisply and convincingly.
• Takes action: proactive and resourceful in solving problems, making decisions and executing on goals.
• Owns results-follows through on commitments, takes responsibility, and produces quality results.
• Proactive and happy to work on own initiative.
• Strong work ethic.
• Good team player .

Company Benefits :

• 25 days' annual leave + Bank Holidays
• Free parking on all sites
• Staff discount on all our products
• Employee Assistant Program
• Refer a Friend Scheme
• Training and development
• Eye care allowance
• Exclusive discounts on cinema, holidays, days out, eating out and much more
• Long service incentives and rewards
• Hybrid working available, post-probation period.

Come and help us to celebrate 35 years of business

* Notice to agencies. R K Wholesale Limited (the Company) will not accept unsolicited resumes from agencies, search firms, or independent agents for this available role. Resumes submitted without specific vacancy authorisation and valid signed agreement in place will become the sole property of the Company. Therefore, no fee will be payable should a candidate be hired as a result of an unsolicited agency, search firm or independent agent's referral.

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