Car Park Administrator

The Role

Car Park Administrator - Royal Stoke University Hospital - 30-35 hours per week, £13.04 per hour.

We are seeking an organised and proactive Car Park Administrator to join our busy on-site team. This is a varied administrative role that plays a key part in supporting the day-to-day operation of our car parking services, ensuring excellent customer service and efficient management of permits, reporting, and site administration.

The successful candidate will be confident working in a fast-paced environment, managing multiple priorities, and communicating effectively with customers, suppliers, NHS colleagues, and management teams.

• Managing car park permit applications and administration through the permit portal.
• Responding to customer enquiries via email, telephone, and face-to-face interactions.
• Performing cash reconciliation and maintaining accurate financial records.
• Ordering supplies and managing stock levels for site operations.
• Liaising with suppliers, contractors, NHS colleagues, and other stakeholders.
• Compiling and producing weekly and monthly management reports.
• Supporting the on-site management team with administrative and operational tasks.
• Maintaining accurate records, databases, and filing systems.
• Ensuring administration processes comply with company procedures and service standards.

• Previous administration experience, preferably within a customer-facing environment.
• Strong customer service skills with the ability to deal professionally with enquiries and challenges.
• A proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Excellent organisational and time management skills.
• Experience of cash handling and reconciliation processes.
• Strong attention to detail and accuracy.
• Ability to build positive working relationships with colleagues, suppliers, and stakeholders.
• Experience producing reports and analysing data would be advantageous.
• The ability to work independently and as part of a team.

• A supportive and friendly working environment.
• Opportunities for training and development.
• A varied role with responsibility and autonomy.
• £13.04 per hour.

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.