Facilities Helpdesk Co-ordinator - FTC

Position: Facilities Helpdesk Co-ordinator - 12 month FTC
Location: Stoke-on-Trent

Facilities Helpdesk Co-ordinator - 12 month FTCOffer :
Support Functions / Admin Support

Schedule:

Full-Time Country:
United KingdomEQUANS is looking for a Facilities Helpdesk Co-ordinator to join our team on our HMCTS contract based in Stoke-on-Trent (ST4) on a 12 month fixed-term contract. This is a full-time role working 40 hours per week, 8 hours per day either 08:00 to 16:30 (4 days per week) or 09:30 to 18:00 (one day per week), Monday to Friday with a 30 minute unpaid break.

On offer is a competitive salary and benefits package.

The Regional Operations Centre (ROC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will respond to, plan and organise the full lifecycle of planned maintenance works through to job completion, utilising the CAFM system.

What will you deliver?

Administration skills, including email and admin.

Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.

Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.

Prioritising tasks and managing workload effectively.

Ensuring accuracy in data entry, documentation, and reporting.

Keeping track of service requests, maintaining records, and following established processes.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Attractive Employee Referral Rewards Scheme Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

Hold 3 GSCE's at Grade 4/C or above or equivalent

Customer service experience

Knowledge of FM helpdesk operations

Ability to manage workloads effectively

Good written and verbal communication skills

Self-motivated, professional and enthusiastic

Positive team member but with the ability to work on own initiative

Willingness to learn and embrace change

Able to work in a fast-paced environment.

Who are we?

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion  the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people,…