Enterprise Centre Premises Management Support Administrator

Enterprise Centre Premises Management Support Administrator - Corporate Property & Assets, Stoke-on-Trent City Council Are you an organised and proactive administrator with excellent customer service skills? Do you enjoy working in a varied role where no two days are the same? Could you use your administrative expertise to help support local businesses and contribute to the successful operation of our Enterprise Centres?

Here at Stoke-on-Trent City Council, we're looking for an Enterprise Centre Premises Management Support Administrator to join our Corporate Property & Assets Team. This is an exciting opportunity to play a key role in supporting the day-to-day operation of our Business Enterprise Centres, providing administrative, reception and customer support services to tenants, visitors and colleagues. Working as part of a small, dedicated team, you'll help ensure our centres continue to provide a welcoming, professional and efficient environment for businesses across the city.

We are the Corporate Property & Assets function at Stoke-on-Trent City Council. Our Enterprise Centres team supports a range of business premises that provide accommodation and opportunities for local companies to grow and thrive. As part of the Enterprise Centres team, you'll work closely with the Enterprise Centre Premises Management Support Officer and Team Leader, helping to deliver a high-quality service to tenants and visitors while supporting the effective management of the centres.

This is a varied and rewarding role that combines administration, customer service and operational support. You can expect to:

• Provide a professional reception service and act as a first point of contact for tenants, visitors and enquiries.
• Deliver a wide range of administrative and clerical support functions for the Business Enterprise Centres.
• Manage incoming and outgoing correspondence and distribute mail to tenants.
• Maintain booking systems for meeting and conference facilities.
• Raise purchase orders, process invoices and support procurement activities through the council's financial systems.
• Liaise with suppliers, contractors and internal departments to support the delivery of services.
• Assist with licence agreements, tenant administration and associated documentation.
• Monitor stationery and office supplies to ensure sufficient stock levels are maintained.
• Support the preparation of reports, statistics, meeting information and minutes.
• Carry out daily site observations, reporting maintenance issues and arranging contractor access where required.
• Promote health and safety within the centres, including undertaking duties as a Fire Warden and First Aid Assistant following appropriate training.
• Ensure information is managed in accordance with GDPR and council procedures.

We're looking for someone who is organised, customer-focused and able to manage a varied workload effectively. You'll be a confident communicator with excellent administration skills and a positive, flexible approach to work.

• Experience in an administrative or business support role.
• Excellent customer service and communication skills, particularly in a customer-facing environment.
• Strong organisational skills and the ability to prioritise a busy workload.
• Good numeracy and literacy skills.
• Experience using Microsoft Office applications, including Word and Excel.
• The ability to work independently and collaboratively as part of a team.
• An awareness of confidentiality, GDPR and the importance of handling information appropriately.
• A commitment to delivering high-quality services and achieving positive outcomes for customers.
• Experience of procurement processes, financial administration, health and safety procedures, or facilities management activities would be advantageous but is not essential.

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are…