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Service Administrator - Criminal Justice Team
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-10-30
Listing for:
The Methodist Church in Britain
Full Time
position Listed on 2026-10-30
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Clerical
Job Description & How to Apply Below
Service Administrator post in the Criminal Justice team of With You's community drug and alcohol service, supporting clients who come through prisons, custody suites and probation. The work is mainly administrative: keeping client-journey trackers and records current, answering the Criminal Justice phone line, including calls from courts, and coordinating prescription printing. Liaising with partner agencies on information sharing sets it apart from a general admin role, and some front-of-house and main-line cover is included.
Applicants need three years of references and, where applicable, an enhanced DBS check.
- Manage trackers that monitor client journeys through community support
- Handle calls on the dedicated Criminal Justice phone line, including referrals direct from courts
- Assist with printing and coordinating prescriptions for clients on the Criminal Justice pathway
- Work with prisons, custody suites and probation services to support information sharing
- Maintain accurate data records
- Provide front-of-house duties, including meeting and greeting
- Assist with the main service phone line
- Experience of providing administrative support in a busy environment
- Excellent attention to detail
- Strong IT skills, including database management and digital media
- Good level of Maths and English, verbal and written
- Good analytical skills
- Excellent communication with a wide range of people
- Organised, able to prioritise time and handle changing or conflicting demands
- Enhanced DBS check, where applicable
- Three years of references
- Confident working collaboratively in a team
- Commitment to supporting vulnerable individuals
- Positive, can-do attitude
- 28 days annual leave plus bank holidays
- An extra day off for a birthday or special occasion
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrolment into the pension scheme
- Blue Light Card discounts
- Flexible working opportunities and wellbeing support
- £500 Refer a Friend bonus once a referred friend has been employed for 6 months
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