Telephonist​/Receptionist

A 12-month, part-time reception post at Harplands Hospital, the site of North Staffordshire Combined Healthcare Trust, sits within the front of house team of a round-the-clock service. The work centres on answering calls and routing them to the right departments, alongside general reception duties and covering colleagues on leave. Working 16 hours a week, the role fits a 24-hour, seven-day setting, and the post holder needs prior operational switchboard and reception experience to be considered.

• Receive telephone calls in a professional, polite manner
• Redirect calls to the relevant departments
• Provide a comprehensive receptionist and telephonist service at Harplands Hospital
• Carry out front of house reception duties
• Ensure all duties are carried out accurately and efficiently
• Maintain confidentiality
• Follow Trust procedures
• Maintain records
• Cover for other staff during annual leave and other absences

• Good general education

• Operational switchboard and reception experience
• Experience operating a computerised switchboard

• Excellent communication skills
• Flexible approach
• Ability to prioritise
• Ability to work under pressure
• Ability to follow Trust procedures
• Ability to maintain records

• Calm disposition
• Well organised
• Use of own initiative
• Able to work alone and as part of a team

• Experience working in a busy office environment

• Competitive progressive salary
• Competitive staff benefits
• Individual personal development plan
• Excellent pension scheme
• Wellness opportunities
• Flexible working