Secretarial Assistant - Audiology

This six-month Secretarial Assistant post sits within the Audiology team at Peterborough City Hospital, run by North West Anglia NHS Foundation Trust. The work centres on administration for busy clinics: typing clinic letters, keeping patient records up to date and answering telephone enquiries. It suits someone who can juggle competing deadlines, work alongside clinical and admin colleagues and handle sensitive patient information.

Previous secretarial or office experience is required; NHS experience is welcome but not essential.

• Type clinic letters
• Update patient records
• Answer telephone enquiries from patients
• Provide administrative support so patients receive timely information and care keeps moving
• Manage competing priorities and work under pressure to meet deadlines
• Ensure information is accurate
• Work with clinical and administrative colleagues to keep clinics running smoothly

• GCSE English Language at grade A to C, or equivalent

• Previous secretarial or office experience

• Understanding of customer care
• Ability to work with sensitive and confidential information
• Good written and verbal communication at all levels
• Ability to prioritise workload and meet deadlines
• Organisational skills and a flexible approach to work

• NVQ Level 2 in Business Administration
• Experience of MS Office, particularly Word and Outlook
• Experience of hospital systems

• Training to develop knowledge and confidence within Audiology