Homeownership Admin Officer

The Home ownership Admin Officer post sits within Saffron Housing Trust's home ownership services, supporting both homeowners and tenants. The work centres on administrative support across the service, including handling enquiries, correspondence and service requests, and keeping records and case management systems up to date. It is a full-time role of 37 hours a week, with the postholder acting as a day-to-day contact for tenants, homeowners and internal teams.

A Basic DBS check applies to the role.

• Provide efficient administrative support across home ownership services
• Act as a key point of contact for tenants, homeowners and internal teams
• Manage enquiries, correspondence and service requests accurately and promptly
• Maintain records, databases and case management systems
• Support the delivery of high-quality, customer-focused services and processes

• Experience working in a customer-focused environment

• Administrative and organisational skills with excellent attention to detail
• Excellent written and verbal communication skills
• Confidence using Microsoft Office and other digital systems
• Proactive approach, managing competing priorities
• Ability to work collaboratively

• Basic DBS check