Helpdesk Administrator

Due to continued expansion and internal progression, our client is looking to extend the administration function within their Helpdesk team. This is an exciting time to join a very established organisation working a modern, open plan office with a friendly and collaborative team environment. You will be providing administrative support to a busy department and you will play a key role in coordinating service schedules, managing documentation and ensuring smooth day-to-day operations.

Duties Include:

• Answering incoming calls and emails from customers/engineers/internal departments
• Responding to customer enquries via telephone and email
• Maintaining accurate customer records on the internal system
• Prosessing documentation including service reports, maintenance certificates compliance documents and other paperwork
• Raising quotations and generating purchase orders

Working hours:

• Monday to Friday (8am – 4pm)
• 37.5 hours a week

The ideal candidate will have previous experience in administration in a schedueling background and be quick to learn new systems. Strong communication skills and a hands on approach/can do attitude are essential to support the team, whilst also delivering a high level of customer service to clients.