Team Administrator

This administrative post supports the parent and baby team within the perinatal and maternal mental health service at North Staffordshire Combined Healthcare Trust. The work covers day-to-day office operations, routine correspondence, telephone and reception duties, and acting as a first point of contact for people using the service. It is open at this stage only to internal staff of named Staffordshire and Stoke-on-Trent Integrated Care System organisations, and sponsorship is not available.

• Respond to requests for routine information from colleagues, patients, carers and external contacts
• Answer routine telephone queries and carry out full reception duties
• Act on correspondence, referring it to the appropriate person
• Prepare and complete routine documents such as letters, reports, presentations and forms
• Assist patients, clients and relatives during incidental contacts
• Make routine judgements on enquiries and prioritise workload
• Enter, process and store data compiled by others on paper or computer systems
• Carry out routine tasks such as purchase order requisitions, photocopying and filing
• Follow routine work procedures, deadlines and legislation, some of which sit outside the immediate work area
• Provide administrative support to the whole perinatal and maternal mental health team

• NVQ Level 3 in administration or RSA 3, or equivalent experience

• Experience of a range of secretarial procedures and software programmes
• Knowledge of secretarial work procedures and software programmes, gained through NVQ 3/RSA3 or equivalent

• Good literacy and numeracy skills
• Word processing, typing, minute taking and shorthand
• Advanced keyboard skills
• Organisational skills and the ability to prioritise
• Good written and verbal communication
• Good interpersonal skills

• Wellness opportunities
• Flexible working