Staffordshire Wheelchair Service Clinical Administrator

This Clinical Administrator post sits within the Staffordshire and Stoke on Trent NHS Wheelchair Service, which Ross Care runs on the NHS's behalf. The role supports the clinical team of physiotherapists, occupational therapists and rehabilitation engineers, mainly by logging referrals, booking clinic appointments and handling calls and emails. It is a busy service with long-serving staff who help new joiners settle in, and the work includes building spreadsheets and reports under experienced colleagues' direction.

Strong Word and Excel skills and prior customer service experience decide fit.

• Enter referrals promptly onto the computer system, whether they come from users, carers, families or prescribers
• Arrange and book clinic appointments with clients, next of kin, carers and suppliers
• Answer daily calls and emails courteously, passing unresolved issues to the Clinical Lead or Clinical Admin Lead
• Deal with queries from prescribers, service users, carers and colleagues, and pass on messages in good time
• Run the day-to-day administrative systems of the clinical areas, including their accounting
• Complete spreadsheets, reports and data processing as clinical managers request
• Cover tasks across the wheelchair service and stand in for colleagues in their absence
• Keep IT equipment maintained and working, and look after your own computer
• Work to Ross Care competencies and company policies, procedures and instructions

• GCSE grade A to C or equivalent, including English and Maths

• Previous experience in a busy customer service department
• Excellent communication skills for working with staff, prescribers and service users
• Excellent telephone manner
• Excellent organisational skills with a good eye for detail
• Working on own initiative as well as part of a team

• Excellent Word and Excel skills

• Flexible, adaptable and positive approach to work
• Enthusiastic and motivated, striving to succeed

• Experience of administration, referral processing and NHS administrative procedures
• Experience of a similar type of role
• Qualification in IT or administration