Temp Referrals Administrator

Location: Stoke-on-Trent

An established organisation operating within the Residential Childcare sector is looking for a temporary administrator to support the effective coordination and management of referrals. The organisation works with commissioners, local authorities and other external stakeholders to ensure referral processes are managed efficiently, accurately and within agreed timescales.

Job Description:

Receiving, processing and recording incoming referrals on internal databases and systems.
Checking referral information for accuracy and completeness, requesting any outstanding documentation where necessary.
Maintaining accurate referral records, correspondence and supporting documentation.
Monitoring referral progress and updating tracking systems, including occupancy and admissions information.
Supporting managers with referral and admissions administration.
Liaising with commissioners, local authorities, internal departments and other stakeholders to obtain relevant information.
Responding to routine enquiries professionally and promptly.
Arranging meetings, assessments and visits, including diary management and preparation of supporting paperwork.
Preparing referral packs, reports, letters, presentations and meeting documentation.
Attending meetings and taking minutes when required.
Carrying out data quality checks and supporting audits, compliance checks and service reviews.
Ensuring all information is handled securely and in accordance with GDPR and confidentiality requirements.
Identifying opportunities to improve administrative processes and procedures.
Undertaking other reasonable administrative duties as requested by management.
Candidate Requirements:  
 
Previous experience working within an administrative role.
Excellent organisational skills with strong attention to detail.
Accurate data entry and record-keeping abilities.
Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
Experience using databases or case management systems would be advantageous.
Excellent written and verbal communication skills.
Ability to prioritise tasks and manage a varied workload effectively.
Understanding of confidentiality, data protection and GDPR requirements.
Ability to work independently, use initiative and meet deadlines.
A professional, reliable and customer-focused approach.
Ability to communicate effectively with colleagues and external stakeholders.

Hours:

Monday – Friday 9:00 am – 5:00 pm
Salary: £14.40 per hour

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region