Vehicle Damage Assessor

Job Title: Vehicle Damage Assessor (VDA)

Location: Stoke-on-Trent

Salary: £31,000 - £40,000 OTE (DOE)

Working Hours: Monday to Friday, 8:30am – 5:00pm

Start Date: Immediate

We are looking for an experienced and detail-focused Vehicle Damage Assessor to join the Bodyshop team at Holdcroft Motor Group in Stoke-on-Trent.

This is an excellent opportunity for a skilled assessor who can accurately inspect vehicle damage, prepare repair estimates, and liaise effectively with customers, insurers, and repair teams. You ll play a vital role in ensuring repairs are cost-effective, accurately documented, and completed to the highest standards.

• Inspect damaged vehicles and assess repair requirements
• Prepare accurate repair estimates using industry-recognised estimating systems
• Identify repair methods in line with manufacturer guidelines
• Liaise with insurance companies, engineers and customers throughout the repair process
• Produce detailed repair specifications and job packs for workshop teams
• Monitor repairs and authorise any additional work required
• Ensure all estimates and repair costs are accurately recorded and controlled
• Support the Bodyshop team in achieving efficiency and profitability targets
• Maintain excellent customer communication and service throughout the repair journey
• Ensure compliance with health, safety and manufacturer standards

• Competitive OTE of £31,000 - £40,000 depending on experience
• Bonus scheme with excellent earning potential
• Monday to Friday working hours – no weekend rota
• 31 days holiday
• Colleague referral bonus scheme (up to £1,000)
• Manufacturer training and ongoing development opportunities
• Career progression within Holdcroft Motor Group
• Employee Assistance Programme

• Previous experience as a Vehicle Damage Assessor, Estimator, or Bodyshop Advisor
• Experience using estimating systems such as Audatex or similar platforms
• Strong understanding of vehicle repair methods and Bodyshop processes
• Excellent knowledge of accident repair procedures and insurance requirements
• Ability to identify repair methods and accurately cost repairs
• Strong communication and customer service skills
• Excellent attention to detail and organisational skills
• Ability to work under pressure and manage multiple repairs simultaneously
• ATA Vehicle Damage Assessor Accreditation (desirable but not essential)
• Full UK Driving Licence

Holdcroft Motor Group is one of the UK s leading automotive retailers, committed to delivering exceptional customer service and investing in the development of our people. We offer manufacturer-led training, genuine career progression opportunities and a supportive working environment where our colleagues can build long-term careers and reach their full potential.