Vehicle Service Advisor

Job Description - The Role

We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team. This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch. You'll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role.

Rather than being just another number in a large group, you'll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up.

• Welcoming customers and discussing vehicle issues
• Booking vehicles into the workshop system
• Preparing service and repair estimates
• Communicating with technicians about work required
• Updating customers on progress and costs
• Ordering parts when needed
• Managing invoices, payments, and paperwork
• Supporting warranty claims and service plans
• Maintaining accurate customer records
• Delivering excellent customer service at all times

• Experience as a Service Advisor, Automotive Receptionist, or similar role
• Good understanding of vehicle servicing and repairs
• Strong customer service and communication skills
• Organised and able to handle multiple jobs
• Comfortable using workshop or DMS computer systems
• Full UK driving licence preferred

• Multi-brand vehicle experience
• Warranty administration knowledge
• Sales or upselling experience
• Knowledge of Garage Hive