Workshop Controller

Overview

About us:

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Workshop Controller at Stoke BMW
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Hours:

Monday– Friday 8-6pm, Saturdays on rota basis. Salary: £36,000 plus bonus opportunity. An exciting opportunity has come up at Stoke BMW/MINI as we’re on the lookout for an experienced Workshop Controller to join our dynamic team. This role is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career. You will supervise and motivate our team of Technicians & Apprentices and pro-actively review, prioritise the daily workload.

You will be a crucial part of our Aftersales Department and report into the Service Manager. You will receive ongoing support to ensure you have the tools needed to perform to the very best of your ability, and you will have opportunities for brand specific training to progress within the motor trade industry. The successful candidate will be responsible for the day-to-day running of the workshop, ensuring the service and repair technicians achieve their daily targets.

You will assist the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels. You will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.

• Ensuring that all working practices comply with company, DVSA, health and safety, and OEM policy
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
• Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs to ensure high standards are achieved and maintained within the workshop and surrounding areas
• Liaising with colleagues and other departments to ensure a top quality service for customers
• Scheduling work to meet customer needs, considering workshop targets, job complexity, and parts availability
• Assisting with technical challenges by supporting the team and writing technical reports

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life s most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full…