Workshop Controller

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Stoke BMW

Hours: Monday – Friday 8-6pm, Saturdays on rota basis

Salary: £36,000 plus bonus opportunity

Exciting opportunity has come up at Stoke BMW/MINI as we’re on the lookout for an experienced Workshop Controller to join our dynamic team. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career.

• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
• Maintaining relationships with vehicle manufacturers and providing support to Technicians during repairs, ensuring high standards are achieved and maintained within the workshop and surrounding areas
• Liaising with colleagues and other departments to ensure a top quality service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Employment checks will be conducted before employment begins, including verification of employment, address, credit history, and a standard criminal record check. For driving roles, a driving licence check will also be carried out. All offers of employment are subject to a 6‑month probation period commencing from your start date.