Weekend Concierge

Job Title

Concierge

Stoke

£17,485 per annum (25 hours per week), dependent on experience.

A fulfilling and exciting opportunity to join our Association. The Concierge will be based in our offices in Stoke and support vulnerable individuals and households by providing a reception service, keeping the building safe and secure. They will be a point of contact for service users needing assistance, responsible for project standards, repairs monitoring and other administrative duties, deal with crisis situations, and maintain professional service within the Association’s Policies and Procedures.

• Provide a reception service to keep the building safe and secure.
• Serve as a point of contact for service users who may require assistance.
• Maintain project standards and monitor repairs.
• Perform other administrative duties relevant to the role.
• Deal with crisis situations and ensure a good standard of professional service.
• Work within the Association’s Policies and Procedures.
• Contribute to the maintenance and development of the Association’s values, culture, and ethos.

• Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance – prorated for part-time employees)
• Training and career advancement
• Discounted goods and services
• Group Personal Pension Plan
• Access to Thrive app
• Access to Medicash
• Access to Blue Light Card
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family‑friendly policies for staff
• Refer a friend policy

We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic. We are committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. The successful candidate will be subject to an Enhanced DBS check, scrutiny of employment history and robust reference checks.

Applicants must be authorized to work in the UK as we are unable to provide visa sponsor ships.