Operations Support Senior Specialist

Vodafone Three - Operations Support Senior Specialist

Full time

V3 Requisition Grade: 9

Working Hours:

Full time 37.5 hours per week – Mon – Fri

Hybrid working: employees are asked to work in the office 2‑3 days each week; the exact schedule will be determined with your line manager.

This is a role for someone who thrives in a fast paced environment, loves solving problems, and is energised by working with people. You’ll be commercially aware, customer obsessed, and confident using data to influence decisions.

• Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met.
• Analyse performance trends to identify risks, opportunities, and areas for improvement. Turning analysis into actionable improvements.
• Achieve commercial targets through effective partner management.
• Work closely with operations to support action plans that improve efficiency, customer experience, and commercial outcomes.
• Support the delivery of operational initiatives, process changes, and continuous improvement activity.
• Provide clear, concise reporting and insights to operational leaders.
• Act as a point of support for frontline teams, helping remove blockers and ensuring smooth day to day delivery.
• Champion best practice and contribute to a positive, high performance culture.
• Support onboarding, training, and communication activity where required.

• Passionate about delivering brilliant customer experiences.
• Performance focused.
• Ability to identify trends and set actions for improvement.
• Excellent communication and relationship building skills.
• Ability to work collaboratively with leaders and frontline teams.
• Leadership and strategic skills.
• Strong organisational skills and attention to detail.
• Analytical skills with the ability to interpret data and turn insight into action.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter directly or email  for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.