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Senior Insurance Complaints Specialist

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: DAVIES
Full Time position
Listed on 2026-08-04
Job specializations:
  • Business
    Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 42000 - 60000 GBP Yearly GBP 42000.00 60000.00 YEAR
Job Description & How to Apply Below
Location: Stoke-on-Trent

Davies is seeking a Senior Complaint Handler to join our Customer Relations team in a hybrid Preston/Stoke location. You will manage complex insurance complaints from investigation to resolution, applying regulatory standards and delivering fair, balanced outcomes.

You will mentor peers, drive quality, and contribute to learning from feedback while ensuring high standards of regulatory compliance and customer advocacy across the department.

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Position Requirements
10+ Years work experience
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