Trainee Scheduler

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant.

We are looking for a highly organised and motivated Apprentice Scheduler to join our team. This is an excellent opportunity for someone at the start of their career to gain hands‑on experience while supporting the delivery of a high‑quality repairs and maintenance service within the social housing sector. Working in a fast‑paced office environment, you will assist with planning and allocating repair, maintenance, and compliance appointments, liaising with residents, operatives, contractors, supervisors, team leaders, and managers to ensure all works are scheduled, monitored, and completed within agreed timescales and service standards, helping to deliver an outstanding customer experience.

This role provides a strong introduction to scheduling and coordination, where organisation, communication, and problem‑solving skills are key, and full training and support will be provided. The position is offered as a two‑year fixed‑term contract, during which successful applicants will work towards the Level 3 Business Administration standard, gaining a nationally recognised qualification alongside practical, on‑the‑job experience and building a solid foundation for a long‑term career within the organisation.

• Plan, arrange, and manage appointments for residents with trade operatives and subcontractors in a timely, efficient, and cost‑effective manner.
• Allocate, monitor, and update all work orders using the company’s job management and scheduling systems (e.g., FLS/Dynamics), ensuring workloads are balanced and productivity maximised.
• Work collaboratively with supervisors, operatives, and subcontractors to coordinate daily workloads, optimise routes, and ensure resources are utilised effectively.
• Deliver excellent customer service, handling all queries and requests with professionalism, empathy, and efficiency.
• Accurately log, update, and maintain all job information within the company’s systems and planning tools, ensuring data integrity, all recorded times are correctly allocated for cost purposes (i.e. time sheets).
• Record job completions, materials ordered, and operative notes in a clear and timely manner.
• Maintain logs and monitor variation request.
• Produce performance updates as required to support operational efficiency and management oversight.
• WIP management. Monitor and manage Work in Progress (WIP) for repair and maintenance tasks, ensuring jobs are tracked, completed on schedule, meet quality standards, while driving timely resolution.
• Ensure operatives correctly use and update PDAs and other digital tools to maintain accurate job tracking and reporting.
• Prepare and distribute work orders for non‑digital operatives at the end of each working day.
• Liaise with staff across departments to share updates and resolve scheduling issues efficiently.
• Follow all company policies, procedures, and work instructions, including those related to sustainability, health and safety, and environmental compliance.
• Provide information and updates to line managers as required, ensuring transparency and accountability.
• Support other schedulers and provide cover during absences to maintain continuity of service delivery.

• GCSE 4 & above (A–C) in Maths & English or equivalent
• Good communication
• Presentable
• Positive attitude to work
• Attention to detail