Operations Executive

Operations Executive

Salary
: £25,000 - £26,000 per annum (£12.78-£13.30 per hour) + Client Performance Bonus & Tech Provided

Office Location
:
Stoke

Working Pattern
:
Hybrid - 3 days per week from the Office, 2 days from home.

Contract
: 37.5 Hours per week Permanent Contract

Are you passionate about data accuracy, operational excellence, and delivering first-class support? Do you love being the go-to person who keeps everything running smoothly? If so, we'd love to hear from you!

We're looking for an Operations Executive to join our team and play a key role in ensuring seamless operational delivery across one of our key accounts. This is a varied, fast-paced role where no two days are the same, offering an excellent opportunity to build your skills and support a business that truly values its people.

• Downloading and quality-checking retailer sales data daily.
• Ensuring master data is continuously accurate and aligned to our standard processes.
• Communicating issues promptly with stakeholders to ensure quick resolution.

• Managing the onboarding and offboarding process for Account starters and leavers.
• Creating, configuring, and testing field execution tools in line with client objectives.
• Responding to operational queries raised via Manage Engine and collaborating cross-functionally to resolve issues.
• Prioritising and managing all Account requests and escalating where appropriate.
• Supporting field teams with visual brief creation, documentation, travel bookings, and fleet-related queries.
• Contributing to territory and route optimisation using CACI.
• Providing holiday and absence cover across the Operations Executive team.

• Completing ad-hoc reporting and basic analysis.
• Managing and updating Account callfiles to required quality standards.
• Reconciling your company credit card and supporting reconciliation activity for operational expenditure.

• Contributing to continuous improvement and proposing new ways of working.
• Supporting reception cover when required.
• Completing one field visit per quarter.
• Following all company policies, including GDPR and Health & Safety.
• Taking accountability for your own personal development and training.

• Strong organisational skills and an eye for detail.
• Confidence working with data and using analytical tools or formulas.
• Excellent communication skills and the ability to collaborate across teams.
• A proactive mindset with the desire to improve processes and deliver great service.
• Ability to manage multiple tasks and remain calm under pressure.

We are a genuinely values-driven, people-centric business. Our culture is built on collaboration, trust, and putting our people and clients at the heart of everything we do. If you're looking for a place where you can grow, contribute, and make a real impact, this is the role for you.

• Comprehensive Healthcare
  - medical, dental, vision, plus life insurance and Employee Assistance Programme.
• Generous Pension Plan
  - Growing contributions as your service increases helping you plan for the future.
• Paid Time Off
  - 25 days holiday, plus UK bank holidays to recharge.
• Paid Volunteering Day
  - Make a difference in your community.
• Career Development
  - access to Acosta University and internal promotion programs.
• Company Tools
  - Including state of the art technology to ensure you are set up for success, including Laptop and mobile phone.
• Inclusive Culture
  - supportive, diverse, and values-driven environment.
• Employee Engagement
  - social events, recognition programs, and wellness initiatives.

This is a role for people who want more than  just a job . It's for people who want momentum, progression and recognition
.

At Acosta Europe, we believe diversity and inclusion are the foundation of innovation and success. We welcome people from all backgrounds and experiences, creating a culture where everyone feels valued and empowered to thrive.