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Operations & Process Excellence Lead

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: Harrods
Full Time position
Listed on 2026-10-07
Job specializations:
  • Business
    Change Management
Salary/Wage Range or Industry Benchmark: 32000 - 42000 GBP Yearly GBP 32000.00 42000.00 YEAR
Job Description & How to Apply Below

Harrods is seeking an Operations Executive to own complex BAU activities, system improvements and projects within Customer Service. You will support Operations Assistants to ensure Harrods customers receive world-class service across every contact, using deep knowledge of our store, systems and processes to drive performance and implement change.

You will test new systems, manage stakeholders, deliver leadership presentations and develop requirements for changes.

We are currently recruiting a Operations & Process Excellence Lead for our team in United Kingdom.

Join Harrods and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Operations & Process Excellence Lead role at Harrods, based in United Kingdom.

We are looking to fill the Operations & Process Excellence Lead position at Harrods in United Kingdom.

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