Customer Happiness Manager

Are you passionate about making a meaningful impact on children’s mental health? Do you want to join a team that celebrates kindness, flexibility, and growth? If so, my Happymind could be the perfect next step for you!

We are an innovative, award-winning company on a mission to give today’s children the skills to thrive in tomorrow’s world. We partner with schools, nurseries, and families to deliver programmes that build resilience, self-esteem, and balanced mental health.

As a Great Place To Work Certified™ company, we pride ourselves on fostering a collaborative and supportive environment where every team member can grow and succeed.

We are currently hiring for Customer Happiness Manager roles, with start dates available from late 2026/early 2027. These roles also offer career progression into areas such as:

As a Customer Happiness Manager, you’ll:

• Manage a portfolio of schools, ensuring they make the most of the my Happymind programme.
• Onboard new schools and provide ongoing support to help them succeed.
• Regularly check in with schools to deliver exceptional customer service and maintain strong relationships.
• Work with KPIs and reporting to track your success and ensure programme impact.

You’re the perfect fit if you:

• Have customer service experience and enjoy building relationships with clients.
• Are confident at presenting and jumping on calls with schools and stakeholders.
• Are highly organised and skilled at managing competing priorities.
• Have a passion for helping schools and understand the unique pressures they face.
• Are eager to work in a fast-growing, mission-driven environment where no two days are the same.
• Are tech-savvy and quick to learn new systems and tools.
• Are someone who genuinely cares about what they do and wants to be part of a collaborative team who also love to have a good time.

• Competitive salary up to £35,000 per year
• Private healthcare and dental insurance
• Casual dress and a fun, supportive team environment

This role is based in our office in Alderley Edge, Cheshire. You must be able to commute or plan to relocate before starting.

Job Type:

Full-time, Permanent, Monday to Friday

We are currently reviewing applications and will be in touch to arrange interviews for roles starting late 2026/early 2027.