Senior Project Manager, Client Success

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

The Senior Project Manager is responsible for the successful end-to-end delivery of client engagements, serving as the primary orchestrator of project execution, client satisfaction, and business outcomes. This role acts as the critical bridge between Business Development, Program Leadership, Delivery Teams, and Clients to ensure commitments are translated into outcomes that drive measurable value. The Senior Project Manager serves as a strategic partner while maintaining operational rigor, financial discipline, and stakeholder alignment throughout the project lifecycle.

This individual leads project planning, delivery execution, governance, risk management, and cross-functional communication while proactively driving operational excellence, stakeholder engagement, and supporting business growth.

SOW Ownership & Implementation SOW Ownership:
Review and ensure delivery of commitments outlined in the Statements of Work (SOWs), including project objectives, deliverables, milestones, dependencies, success metrics, and contractual requirements to establish a clear delivery roadmap and set realistic expectations with the client. Sales-to-Delivery Transition:
Partner with Business Development and Program Leadership to ensure a seamless transition from contract execution to project delivery. Project Kickoff & Governance:
Lead project kickoff, establishing governance structures, communication plans, stakeholder alignment, project milestones, and success criteria. Stakeholder Engagement:
Build and maintain trusted relationships with client and internal stakeholders, throughout the project lifecycle. Program Delivery & Execution End-to-End Project Management:
Own project execution from initiation through closeout, ensuring delivery is aligned with scope, timelines, budget, and client expectations. Cross-Functional Leadership:
Coordinate and align cross-functional teams including Client Leadership, Operations, Finance, Human Resources/Talent Acquisition, Technology, Business Intelligence, and Compliance to ensure resource allocation and successful execution. Risk & Issue Management:
Proactively identify and mitigate project risks while driving resolution of issues and escalations while maintaining client confidence. Client Success & Relationship Management Program Leader Onboarding:
Support the onboarding of the National Program Leader to ensure adherence to project deliverables, governance standards, and performance objectives. Business Reviews:
Lead the process for regular/quarterly business reviews and executive stakeholder meetings to communicate progress, risks, and strategic recommendations. Financial Management Financial Oversight:
Monitor project financial performance, including revenue recognition, forecasting, budget tracking, reconciliations, margin management, and cost controls. Forecasting:
Ensure accurate forecasting and reporting on project health status, risk metrics, and overall budget management. Financial Optimization:
Identify opportunities to optimize profitability and under spend without compromising client satisfaction. Reporting & Communication Communication:
Provide proactive, clear, and consistent communication with clients and internal stakeholders, ensuring alignment on project status, priorities, risks, and key decisions. Project Documentation:
Maintain comprehensive project documentation, including status reports, risk and issue logs, action plans, governance materials, and project records. Reporting:
Deliver executive-level reporting that communicates project performance, strategic outcomes, key risks, financial health, and overall business impact. Growth & Strategic Partnership Client Growth Enablement:
Identify opportunities for service expansion, cross-functional support, and additional solutions that align with client needs. Renewal Support:
Partner with Business Development, Program Leadership and Client Leadership teams to support contract renewals and long-term account growth strategies. Project Change Requests:
Manage scope changes,…