Sales Operations, Key Account & Integration Administrator

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in the Vingcard business area for a Global Sales Operations & Key Account Administrator Part of Global Solutions, Vingcard is dedicated to leading in contactless digital key technology, IoT connectivity, and cloud-based innovations, ensuring we meet the evolving security needs of the hospitality industry now and in the future.

Your Role in Keeping the Future in Safe Hands… The Sales Operations, Key Account & Integration Administrator supports the successful delivery of global customer programs, deployments, integrations, and commercial initiatives across strategic hospitality accounts. Acting as a central point of coordination between customers, account managers, regional teams, technical teams, legal, finance, and internal stakeholders, the role ensures projects, integrations, and operational processes are executed efficiently and accurately.

The position combines project coordination, customer onboarding, integration administration, commercial reporting, data analysis, systems administration, contract management, and operational support to drive customer satisfaction, operational excellence, and successful account performance. Reporting to Rebecca Card you will combine project coordination, commercial reporting, data analysis, customer support, and operational administration to drive successful account performance and customer satisfaction.

• Coordinate and support global customer deployments, rollouts, integrations, and strategic initiatives.
• Maintain project plans, deployment schedules, implementation trackers, and customer roadmaps.
• Monitor project and integration progress, identify risks, and support issue resolution activities.
• Collect, validate, and manage project information from customers, regional teams, technical resources, and internal stakeholders.
• Coordinate integration onboarding activities and ensure all required administrative steps are completed before handover to technical resources.
• Support customer meetings, deployment reviews, and integration status calls through preparation of reports and progress updates.
• Coordinate with technical, sales, account management, and product teams to ensure successful execution of customer programmes and integrations.
• Assist in developing, documenting, and continuously improving operational processes, governance, and best practices.

• Act as a key operational contact for global hospitality accounts and integration partners.
• Build and maintain effective working relationships with customers and internal stakeholders.
• Support account managers with customer requests, integration enquiries, project updates, and follow-up actions.
• Coordinate and manage customer escalations, ensuring timely communication and resolution.
• Assist hotels, customers, and technology partners with operational, implementation, integration, and onboarding-related enquiries.
• Support the successful rollout of new products, services, APIs, mobile access solutions, customer programmes, and strategic initiatives.
• Coordinate information flow between customers and internal teams throughout onboarding, deployment, and integration processes.

• Coordinate administrative activities for approved integration customers following execution of required agreements.
• Support onboarding activities for customers utilising Vostio Guest API, Mobile Access solutions, SDKs, and other integration services.
• Track customer onboarding progress and ensure all…