Delivery Manager

Location: Stoke-on-Trent

Position

Description:

At CGI, we deliver complex technology programmes that help organisations transform, innovate and achieve meaningful business outcomes. As a Delivery Manager, you'll play a pivotal role in driving successful client delivery while helping expand our Delivery Management capability across the UK. You'll take ownership of high-impact projects, build trusted client relationships and empower multidisciplinary teams to deliver exceptional results. With the freedom to shape delivery approaches, challenge conventional thinking and introduce smarter ways of working, you'll make a lasting difference for our clients.

Supported by a collaborative community of experts, you'll have opportunities to share your knowledge, develop others and grow your career within a global organisation committed to innovation and continuous improvement.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

You will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role, you'll take ownership of delivering complex client projects, programmes and work streams, ensuring successful outcomes from initial planning through to completion. You'll work closely with clients to understand their priorities, establish clear objectives and select the most effective delivery approach, whether Agile, Waterfall or a combination of both. Drawing on your expertise, you'll establish appropriate governance, manage risks and dependencies, and provide the leadership and direction needed to keep delivery on track while adapting to evolving business needs.

As a member of our growing Delivery Management team, you'll have the opportunity to influence how we deliver services, introduce innovative approaches and strengthen our delivery capabilities. You'll build trusted client relationships, create an environment where multidisciplinary teams can thrive and support colleagues through coaching and knowledge sharing. Working within a collaborative and supportive community, you'll help shape best practices, drive continuous improvement and contribute to the long-term success of our clients and our business.

Key responsibilities:

• Lead & Deliver:
Take ownership of complex client projects, programmes and work streams, ensuring delivery against agreed objectives, timelines and budgets.
• Shape Delivery Strategy:
Select and adapt Agile, Waterfall or hybrid methodologies to meet client requirements, governance expectations and project complexity.
• Build Client Relationships:
Establish trusted partnerships with stakeholders, aligning delivery priorities with business objectives and managing expectations effectively.
• Plan & Govern:
Develop proportionate delivery plans, reporting structures and governance frameworks that provide transparency, accountability and effective decision-making.
• Manage Risks & Dependencies:
Proactively identify and resolve delivery challenges, manage budgets and changes, and maintain momentum towards agreed outcomes.
• Empower & Collaborate:
Lead…