Principal Transformation Enterprise Architect — Enterprise Industries

• Full-time
• Employee Type:
  Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone- freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is seeking a Principal Transformation Enterprise Architect to set the architectural direction for enterprise-wide transformation across our largest and most complex customers in our enterprise Industries team for the UK and Ireland. Working alongside business and technology leaders, you will shape the choices that determine how these organisations change. This is a senior individual-contributor role within our pre-sales solution consulting organisation, combining strategic judgement, architectural depth and executive influence.

You will work where the problem is not yet clearly defined and the path forward is contested. Customers may be balancing competing business priorities, fragmented technology estates, established investments and demanding operational or regulatory constraints. Your role is to turn that complexity into a clear transformation direction: identify the business capabilities that need to change, evaluate architectural options and shape a practical roadmap that connects ambition, investment and measurable outcomes.

As a trusted adviser to business executives, CIOs, CTOs and chief enterprise architects, you will challenge assumptions constructively and build alignment across business units, technology teams and partners. You will connect business strategy, operating-model change, enterprise architecture and technology investment- explaining the choices and trade-offs, not simply presenting a solution.

Working with account leaders and specialist teams, you will provide architectural leadership on strategic sales opportunities. You will define how Service Now fits within the customer’s wider enterprise architecture, develop compelling transformation propositions and guide executive working sessions towards agreed decisions and priorities. You will maintain a credible path from the proposed architecture to delivery, working closely with customers, partners and implementation specialists.

We are looking for someone who has already shaped significant, cross-functional transformation in complex enterprises. You will bring evidence of influencing executive decisions, resolving competing stakeholder priorities and setting architectural direction across multiple programmes. Technical expertise matters, but success in this role depends on using it to guide business choices, lead through others and create lasting value for customers.

What you get to do in this role

Our Enterprise Industries team serves manufacturing, pharmaceuticals, retail, travel and services customers. You will:

Shape transformation direction. Work with customer leaders to understand their business strategy, economics and operating model. Identify the capabilities that need to change and connect them to measurable customer, employee and operational outcomes.

Lead through complexity and uncertainty. Frame problems before requirements are settled. Navigate competing business-unit priorities, fragmented ownership, legacy investments and…