Customer Service Representative

Location: Stoke-on-Trent

We are recruiting for Customer Service roles, earning up to £12.60 per hour. The role involves supervising and delivering guest activity sessions, ensuring safety, supporting groups throughout their stay, and assisting across departments as required.

Customer Service benefits:

Training is included to prepare you for this role

Customer Service role:

As a key team member, you'll be the master of making memories by delivering activities and providing excellent pastoral care. You'll also be the spark that sets off the evening activities extravaganza and serve as the link to the wider centre operation, making sure everything runs smoothly and safely.

* Take accountability for all guests during structured activity sessions.

* Deliver the content of the session to a high standard; focus on basic technique, give individual guidance to ensure that guests realise their potential and gain maximum enjoyment from each session.

* Ensure sessions are delivered in a safe manner in accordance with the companies normal operating procedures.

* Use equipment in line with training and record any damage or faults.

* Ensure guests receive a friendly welcome upon arrival, conducting induction processes with care and engagement.

* Communicate regularly with groups throughout their stay to ensure objectives are met.

* Act as the main point of contact for groups, resolving any issues promptly by coordinating with other departments.

* Organise and entertain groups outside of structured activity sessions, ensuring their needs are met and facilitating their enjoyment throughout their stay.

* Complete work tasks, on a scheduled basis, in other departments including catering, housekeeping, facilities and retail.

* Assist other centres across the PGL estate as required.

* Residential colleagues may be required to cover an overnight on call emergency assistant shift on a rota basis.

Customer Service pay:

£12.60 per hour