Customer Care Manager

Our client is a well-established manufacturer and supplier of windows, doors, and associated glazing products, serving trade customers across the UK. Known for quality, reliability, and long-term customer relationships, the business continues to grow and is now seeking an experienced Customer Care Manager to lead and develop its customer service function.

This is a key leadership role, responsible for ensuring a consistently high level of service across the customer journey, from order placement through to delivery and aftersales support.

The Role

As Customer Care Manager, you will take ownership of the customer care team and processes, acting as the main escalation point for complex issues while driving service improvements across the business.

Key responsibilities include:

• Managing and developing a customer care team to deliver excellent service standards

• Overseeing day-to-day customer enquiries, order issues, delivery queries, and aftersales support

• Acting as the senior point of contact for escalated complaints and resolutions

• Working closely with production, sales, and logistics teams to resolve issues efficiently

• Monitoring KPIs, response times, and customer satisfaction levels

• Identifying trends, root causes, and opportunities to improve processes and customer experience

• Supporting training, performance management, and team development

About You

• Proven experience in a Customer Care Manager, Customer Service Manager, or similar role

• Background within manufacturing, construction products, windows, doors, or a trade-focused environment is highly desirable

• Strong leadership and people-management skills

• Calm, professional approach to complaint handling and problem resolution

• Excellent communication and organisational skills

• Confident working cross-functionally in a fast-paced operational environment

What s on Offer

• Competitive salary of £40,000 £ 45,000

• Opportunity to shape and lead a critical customer-facing function

• Long-term career prospects within a stable and growing manufacturing business

• Supportive leadership team and collaborative working environment

For more information or to apply please contact Chase Taylor Recruitment quoting reference MM6473.