Customer Service Administrator

Overview

Are you organised, confident on the phone, and enjoy helping people?

Looking to build a long-term career in financial services or mortgages?
We're recruiting a Customer Service / Administrator to join a well-established Financial Services business based in Cheadle. This is a fantastic opportunity for someone with strong administrative / customer service skills who enjoys speaking with clients, understanding their circumstances, and helping them take the first step towards securing their new home.

You'll be joining a busy, supportive central sales desk, working within a friendly team environment where full training is provided and progression is genuinely encouraged.

• Speaking with potential customers and carrying out detailed financial fact-finds
• Qualifying clients for affordability and suitability before passing to advisors
• Booking qualified appointments and managing advisor diaries
• Promoting the company's services in a professional, customer-focused manner
• Completing credit checks and ensuring compliance with government schemes and criteria
• Using in-house systems to accurately record client information
• Working efficiently in a fast-paced, phone-based environment

• Strong customer service or call-centre experience
• Confident, professional phone manner
• Comfortable asking detailed questions and handling sensitive information
• Highly organised with good attention to detail and compliance
• Excellent administrative skills
• Able to manage a busy workload and prioritise effectively
• A positive, proactive attitude and strong team ethic

• Experience with in mortgages, financial services, or qualification roles
• Interest in progressing into mortgage advice (CeMAP training available and funded)

• £24,000 basic salary with realistic OTE of £26,000+
• Bonus paid per mortgage offer with realistic earnings of £150 per month
• Monday - Friday 10am - 6.30pm working every other weekend 11am - 6pm with 2 days off in lieu
• Additional monthly incentives, including GBP
  50 Amazon vouchers for top performers
• Full structured training and ongoing support
• Funded CeMAP / apprenticeship route for those looking to progress
• Modern office environment in Cheadle
• Onsite parking
• Long-term career progression within a stable, growing business

By sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.