Client Success Analyst

Overview

Due to the continued development of our products and expansion of our client base we have an opportunity for a passionate individual to join our Client Success department.

• Supporting the Client Success Managers in the ongoing development of the relationship and their use of our applications
• Scheduling and attending meetings both internally and externally - supporting the Client Success Managers with the planning, coordination, documentation and follow up activities
• Working with clients and Client Success Managers to produce and track Change Requests
• Produce draft Quotes for review and approval, then submission and tracking of the quote internally through to completion
• Coordinating the release process including downtime and testing of the application
• Build and maintain strong relationships both internally and with the clients
• Logging (and the ongoing review of) allocated customer Support calls and escalation as appropriate

• Experience working within a customer facing business oriented role, requiring excellent communication skills and the ability to articulate complex activities
• Enthusiasm with a proven ability to learn new skills and to adapt to new working practices, through a structured yet informal training programme that provides opportunities for progression within the team
• Good planning and organisational skills, with the ability to effectively prioritise and plan own workload and remain outcome orientated
• Ability to establish and maintain effective working relationships
• Ability to work equally effectively as part of an established team and on own initiative
• Ability to work in a friendly, fast-paced and dynamic environment

A positive approach to problem solving, decision making and dealing with a wide range of people

We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we’ve helped to save over £5 billion.

From opportunistic to organised, fraud affects everyone. We as consumers pay the price of fraud in every financial or insurance product that we take out. The use of our products helps our clients avoid risk, which in turn benefits us as consumers. We’re not just an IT business, our products have real world impact.

Join us and shape the future.